OPPENHEIM GROUP

Bluewaters, Dubai, United Arab Emirates

PRIVACY POLICY

Effective date:

25 August 2026

| Last updated:

25 August 2026

1. Introduction

Oppenheim Group (“Oppenheim Group,” “we,” “us,” or “our”) is a real estate brokerage based in Bluewaters, Dubai, United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website at www.ogroupuae.com (the “Site”), contact our agents, attend a property viewing, or otherwise engage our brokerage services.

We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “PDPL”), its implementing regulations, and applicable real estate and anti-money laundering laws. This policy should be read together with our separate Cookie Policy, which covers cookies and similar tracking technologies used on our Site in more detail.

2. Who We Are

Oppenheim Group is the data controller responsible for the personal data described in this policy. Our registered address is Bluewaters, Dubai, United Arab Emirates. You can contact us using the details in Section 13 below.

3. Personal Data We Collect

We collect the following categories of personal data, depending on how you interact with us:

Category	Examples	Why We Collect It
Identity & contact data	Name, nationality, Emirates ID / passport number, phone number, email address, residential or mailing address	To identify you, respond to enquiries, and arrange viewings or meetings
Property & transaction data	Properties viewed or enquired about, budget, tenancy/ownership details, Ejari or title deed information, offer and negotiation history	To match you with suitable properties and progress a sale, purchase, or lease
KYC / AML compliance data	Copy of Emirates ID or passport, proof of address, source of funds / source of wealth evidence, trade licence, Ultimate Beneficial Owner (UBO) details for corporate clients	To comply with UAE anti-money laundering law and Ministry of Economy and Tourism (MoET) requirements applicable to real estate brokers
Financial data	Payment details, deposit and commission records, bank details (where provided)	To process payments, commissions, and fees related to brokerage services
Communications	Emails, call recordings, WhatsApp messages, meeting notes	To respond to you, maintain service records, and train and monitor our team
Technical & usage data	IP address, device/browser type, pages visited	To operate our Site and understand how visitors use it

4. How We Collect Your Data

We collect personal data:

Directly from you — for example, when you submit an enquiry form, register interest in a listing, book a viewing, or provide identification documents for a transaction;
Automatically — through cookies and similar technologies when you browse our Site (see our Cookie Policy);
From third parties — such as property portals (e.g. Property Finder, Bayut), co-listing brokers, developers, landlords, referral partners, or publicly available property and company registries.

5. How We Use Your Data and Our Legal Basis

We use your personal data for the following purposes, on the legal bases indicated:

To provide brokerage services — matching you with properties, arranging viewings, and progressing sales, purchases, or leases (performance of a contract or steps taken at your request);
To communicate with you about enquiries, viewings, offers, and transactions (contract / your consent);
To carry out identity verification and anti-money laundering (AML/KYC) checks, and to file regulatory reports where required (compliance with a legal obligation);
To register tenancy contracts and property transactions with the Dubai Land Department, RERA, and Ejari (legal obligation);
To send marketing communications about listings, newsletters, or promotions (your consent, which you may withdraw at any time);
To operate, secure, and improve our Site, including through analytics (consent, for non-essential cookies, or our legitimate business interest where permitted by law);
To keep records, resolve disputes, and enforce our legal rights (legal obligation / legitimate interest).

Under the PDPL, we do not rely on “legitimate interest” as a basis for processing that requires your consent — where consent is required (for example, marketing or non-essential cookies), we will ask for it as a free, specific, informed, and unambiguous affirmative action, and you may withdraw it at any time.

6. Who We Share Your Data With

We may share your personal data with the following categories of recipients:

Recipient	Purpose of Sharing
Landlords, developers, sellers, buyers, and co-brokers	To progress a viewing, offer, negotiation, sale, purchase, or tenancy on your behalf
Dubai Land Department (DLD), RERA, and Ejari	To register tenancy contracts, process title transfers, and comply with real estate regulatory requirements
UAE Financial Intelligence Unit (via goAML)	To comply with anti-money laundering (AML/CFT) obligations, including Real Estate Activity Reports and Suspicious Transaction Reports where required by law
Service providers	IT hosting, CRM and marketing platforms, payment processors, legal and audit advisers — bound by confidentiality and data protection obligations
Government and regulatory authorities	Where required by UAE law, court order, or a valid request from a competent authority

We do not sell your personal data. We require third parties who process data on our behalf to protect it in line with this policy and applicable law.

7. International Data Transfers

Where we transfer personal data outside the UAE — for example, to a cloud service provider or an overseas buyer/seller — we will only do so to countries recognised as providing an adequate level of protection, or subject to appropriate safeguards (such as contractual protections), your explicit consent, or another exception permitted under the PDPL.

8. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy, including to comply with legal, accounting, or reporting requirements. Identification and transaction records collected for anti-money laundering purposes are generally retained for a minimum of five years from the end of the business relationship or transaction, in line with UAE AML regulations. Marketing data is retained until you withdraw consent or opt out.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration, including access controls, encryption where appropriate, and staff confidentiality obligations. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, including the PDPL, you have the following rights in relation to your personal data:

Access — request a copy of the personal data we hold about you.
Rectification — ask us to correct inaccurate or incomplete data.
Erasure — request deletion of your data (“right to be forgotten”), subject to legal exceptions (for example, records we must retain for AML purposes).
Restriction — ask us to limit how we process your data in certain circumstances.
Data portability — receive your data in a structured, commonly used, machine-readable format.
Objection — object to processing for direct marketing or automated decision-making/profiling.
Withdraw consent — withdraw previously given consent at any time, without affecting processing carried out before withdrawal.

To exercise any of these rights, please contact us using the details in Section 13 below. We may need to verify your identity before responding, and we will respond within the timeframe required by applicable law. If you are not satisfied with our response, you may lodge a complaint with the UAE Data Office.

11. Marketing Communications

Where you have opted in, we may send you property listings, newsletters, or promotional communications by email, WhatsApp, SMS, or phone. You can withdraw your consent and opt out at any time by using the “unsubscribe” link in our emails, replying “STOP,” or contacting us directly — we will action your request promptly.

12. Children’s Privacy

Our Site and services are intended for adults seeking real estate services and are not directed at children. We do not knowingly collect personal data from individuals under 18. If you believe a child has provided us with personal data, please contact us so we can delete it.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Oppenheim Group

Bluewaters, Dubai, United Arab Emirates

Email:

connect@ogroupuae.com

Website:

www.ogroupuae.com

If you are not satisfied with our response, you may also lodge a complaint with the UAE Data Office, the federal authority responsible for enforcing the PDPL, or with the Ministry of Economy and Tourism regarding our conduct as a regulated real estate broker.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised “Last updated” date, and, where required by law, we will seek renewed consent for material changes.